WHERE COOL KIDS SHOP

FAQ


Q: How long does shipping take?

A: Items take a day to process and 12-20 business days to ship, however orders usually ship much sooner than the allotted time.  We strive to get your order to you as quickly as possible.

If you need an item for a specific date, please contact us first so we can determine and work with you to make sure we can get it to you in time. 

Q: How do I track my package?

A: Once your order ships, you will receive an email from SHOPTINYVIBES@GMAIL.COM with a tracking number.  Items are shipped via USPS.

Q: Where do your products ship from?

A: We take a lot of pride in the items we sell, every item is hand selected from vendors from all over the world!  Your purchase will ship with love from our shop located right here in Des Moines, IA. 

Q: Do you accept returns?

A: We want you to be happy!  If an item doesn't fit, or you are not happy for any reason, please contact us at SHOPTINYVIBES@GMAIL.COM so that we can help fix any issue you might have.   You can return/exchange a product for up to 7 days from the date your package was delivered.  Any product return must be approved and given a RA# and must be in the same condition you received it with the tag attached.  Buyer is responsible for paying shipping costs for return.

Q: How do your sizes run?

A: We buy from many different manufacturers, therefore sizing is not standard for every item we carry.  Please check the size chart pictured for each item.  Most measurements are listed in CM, those can easily be converted by using google.com and typing in, for example, "43cm equals how many inches".  Of course, if you have any questions at all, please do not hesitate to email us. We're happy to help!